I am missing one or more activities.

Are some of your activities missing even though they have been saved on your sports app?

Here is everything you need to know about syncing your activities:

  • If you have just connected your sports app, your next activities recorded on it will be automatically added. In the interest of fairness, we do not retrieve your activity history.
  • In some cases, syncing your activities takes a little time: up to 24 hours normally (and up to 48 hours if you have just connected or reconnected a sports app). Remember to regularly update your list of activities on your sports app and then on our platform by clicking on the dedicated button.
  • Some sports are not taken into account on our experiences. For more information on which ones: What sports are taken into account?
  • We do not sync your daily recorded steps with Garmin, Polar, TomTom and Suunto at the moment. In the meantime, please record each of these activities using the walking mode on your watch, or use Fitbit or Health Mate to automatically sync your steps (which we will convert into distances).

You can see all the synced activities on your Sport Heroes account from your connected apps on connect.sportheroes.group by clicking on +.

👉 Some activities are indicated as invalid (in red).

The error message explains the reason for this rejection:

Your app is (or was) disconnected.
Please reconnect this sports app following the steps indicated here: My sports activities are no longer syncing. How do I reconnect my sports app?
Activity is prior to app connection.
We do not add your activity history. Your future activities recorded on it will be automatically added.
The activity has already been added with another app.
This activity was rejected because an identical activity was added with another sports app connected to your Sport Heroes account. For more information: I have activities that appear to be in conflict or duplicate. What can I do about it?
X activities are not valid.
Please choose a sport among those taken into account on our experiences. To find out more: Which sports are taken into account?
Activities added manually are invalid for this sport.
You cannot manually add the following sports:  walking,  running,  cycling and  skiing. Please record your next activities with one of the compatible applications. For more information: How do I add my sports activities? 
You have already created an activity today.
You can manually add only one  swimming session and/or, on United Heroes, only one 🏋 other activity per day. 
Duration of manual activities can't exceed 120 minutes.
Only activities of 2 hours or less are accepted.
App X transmitted an invalid distance.
We sync indoor activities only when we can make sure that the "distance" has been covered. To find out more: What sports are taken into account?
App X transmitted an invalid duration.
Please check that the recording works correctly on your future releases.

👉 Are some activities missing from this list?

Please check your sports app is connected by clicking on + on connect.sportheroes.group.

If the "✅ Connected" mention is displayed below the app in question, everything should work. If not, please reconnect the sports app by following these steps: My sports activities are no longer syncing. How do I reconnect my sports app?

 

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