I'm missing activities. What should I do?

Your activities are not displayed even though they are well recorded on your sports application?

Here is everything you need to know about synchronizing your activities:

  • Did you just connect a sports application? Your next activities saved on it will be added automatically. In the interest of fairness, we do not retrieve your activity history.
  • Have you lost all your activities ? You have just created a second account. To recover your activities, please log out of this account and then log in using the same login mode used when you created your regular account.
  • In some cases, synchronizing your activities takes a little while: up to 24 hours under normal circumstances (and up to 48 hours if you have just connected or reconnected a sports application). Remember to regularly update your list of activities on your sports application and then on our platform by clicking on the dedicated button. If you use Google Fit or Withings, please update your history on fit.google.com/fit or account.withings.com (It's a little weird, but the transfer is based on their site and not their application! 😇).
  • Some sports are not taken into account on our experiences. More information: Which sports are taken into account?
    We are not synchronizing your daily recorded walks with Garmin and Suunto at this time.
    In the meantime, we invite you to record these activities on your watch using the walk mode or use Fitbit or Health Mate to automatically synchronize your steps.
    We do not synchronize your swimming and other activities recorded on Apple Watch at this time. In the meantime, we invite you to record these activities on your watch via the Strava application.

You can consult all your activities on connect.sportheroes.group by clicking on see more.

👉 Some activities are indicated as invalid (in red).

The error message explains the reason for this rejection:

Your app is (or was) disconnected.
Please reconnect this sports app following the steps indicated here: My sports activities are no longer syncing. How do I reconnect my sports app?
Activity is prior to app connection.
We do not add your activity history. Your future activities recorded on it will be automatically added.
The activity has already been added with another app.
This activity was rejected because an identical activity was added with another sports app connected to your Sport Heroes account. For more information: I have activities that appear to be in conflict or duplicate. What can I do about it?
X activities are not valid.
Please choose a sport among those taken into account on our experiences. To find out more: Which sports are taken into account?
Activities added manually are invalid for this sport.
You cannot manually add the following sports:  walking,  running,  cycling and  skiing. Please record your next activities with one of the compatible applications. For more information: How do I add my sports activities? 
You have already created an activity today.
You can manually add only one  swimming session and/or, on United Heroes, only one 🏋 other activity per day. 
Duration of manual activities can't exceed 120 minutes.
Only activities of 2 hours or less are accepted.
App X transmitted an invalid distance.
We sync indoor activities only when we can make sure that the "distance" has been covered. To find out more: What sports are taken into account?
App X transmitted an invalid duration.
Please check that the recording works correctly on your future releases.

👉 Are some activities missing from this list?

Here is the procedure to follow to reconnect your application:

1️⃣ Login to your sports app's website to remove the connection with your Sport Heroes account:

app-icon_runtastic_ios_rgb.png Runtastic

On runtastic.com - and not on the app, once logged into your account, go to Settings > Social Connect. You can then click on Disconnect corresponding to Sport Heroes or Connect Heroes.
This reconnection is only possible from a browser - and not from the application.

Strava
On strava.com, once logged into your account, go to Settings > My Apps. You can then click on Revoke Access for Sport Heroes (or Connect Heroes).
Nike
Once identified on connect.sportheroes.group, select the desired sports app and click on Delete.
Runkeeper
On runkeeper.com, once logged into your account, go to Settings > Apps. You can then click on Remove Application for Sport Heroes.
Fitbit
On fitbit.com, once logged into your account, go to Settings > Applications.You can then click on Revoke Access for Sport Heroes.
 Health Mate/Withings
On dashboard.health.nokia.com, once logged into your account, go to Settings (by clicking on your profile at the top right of the screen) > User Preference, (by clicking on your profile on the right) > Manage my partners. You can then click on Disconnection for Sport Heroes.
 TomTom
On mysports.tomtom.com, once logged into your account, go to Settings (by clicking on your profile at the top right of the screen) > Apps and exporting. In the section Currently exporting to, you can then click on +Fichier_1_1500x.png corresponding to your Sport Heroes (or Running Heroes) account.
 Garmin
On connect.garmin.com, once logged into your account, go to Account Settings > Account Information. You can then click on Disconnect for Sport Heroes (or Connect Heroes). 
 Polar
On flow.polar.com, once logged into your account, go to Settings (by clicking on your profile at the top right of the screen) > Your profile. In the Partners section, click on Remove Sport Heroes. 
Suunto
On movescount.com, once logged into your account, go to Settings > Connections (by clicking on your profile at the top right of the screen). You can then click on Disconnect for Sport Heroes.
 Ski Pursuit
On skipursuit.rossignol.com, once logged into your account, go to Linked services (by hovering over your profile at the top right of the screen). You can then click on Unlink for Sport Heroes (or Skiing Heroes).
Decathlon__2_.png Decathlon Coach
On decathloncoach.com, once logged into your account, go to My account (by clicking on your first name at the top right of the screen). In the section Account authorizations, you can then click on all the Revoke access rights for Decathlon Coach.
APP_GOOGLE_FIT.png Google Fit on Android
On your Google Fit app, once logged into your account, go to Profile > Settings (⚙) > Manage connected apps. You can then click on Disconnect for Sport Heroes.
This reconnection is only possible from a browser - and not from the application.
APP_sante_.png Health (on iPhone), only for United Heroes
On your Health app, go to Sources > United Heroes. You can then activate all the authorizations to access the following data: cycling distance, exercise minutes, flights climbed, steps, walking + running distance.

2️⃣ Reconnect your sports app from your browser on connect.sportheroes.group by following this procedure:

  1. Click on +.
  2. Select the desired sports app and click on Connect.
  3. Follow the steps below to identify yourself to this account and authorize access to certain information related to your activities.

Your next activities will then be well added to our platform. ✨

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