Your activities are not displayed even though they are well recorded on your sports application?
Here is everything you need to know about synchronizing your activities:
- Did you just connect a sports application? Your next activities saved on it will be added automatically. In the interest of fairness, we do not retrieve your activity history.
- Have you lost all your activities ? You have just created a second account. To recover your activities, please log out of this account and then log in using the same login mode used when you created your regular account.
- In some cases, synchronizing your activities takes a little while: up to 24 hours under normal circumstances (and up to 48 hours if you have just connected or reconnected a sports application). Remember to regularly update your list of activities on your sports application and then on our platform by clicking on the dedicated button.
- Some sports are not taken into account on our experiences. More information: Which sports are taken into account?
With Garmin and Suunto, we don't take into account your daily steps at the moment. In the meantime, we invite you to record these activities on your watch using the on mode or another method.
With Apple Watch, we are not currently considering activities other than walking and - since early March 2019 - running, cycling and swimming. In the meantime, we invite you to record these activities using another method.
You can consult all your activities by following this procedure:
👉 Some activities are indicated as invalid (in red).
The error message explains the reason for this rejection:
👉 Are some activities missing from this list ?
Please follow the instructions given here: How do I reconnect my sports app?
Your next activities will then be well added to our platform. ✨